Legal
Your Privacy
Matters
We're transparent about how we collect and use your data.
Because trust is everything.
The Short Version
We collect minimal data to provide our services and improve your experience. We never sell your information. You're in control.
What We Collect
Contact info when you reach out. Anonymous analytics about how you use our site.
How We Use It
To respond to your inquiries, improve our website, and understand what's working.
Your Rights
View, update, or delete your data anytime. Just ask. We'll make it happen.
Information We Collect
Contact Information
When you fill out our contact form or email us, we collect:
- Your name
- Email address
- Phone number (if provided)
- Business name and details
- Project requirements and budget information
We only use this to respond to your inquiry and provide quotes.
Analytics & Cookies
We use Google Analytics 4 to understand how visitors use our site. This includes:
- Pages you visit
- Time spent on each page
- Your approximate location (city/region)
- Device type and browser
- How you found our site
This data is anonymous and helps us improve our content and user experience.
Cookies
We use cookies for:
- Analytics cookies - Google Analytics tracking (you can opt out)
- Preference cookies - Remember your dark mode setting
- Essential cookies - Remember your cookie consent choice
No advertising or tracking cookies. No third-party data sharing.
How We Use Your Information
To Provide Our Services
We use your contact information to:
- Respond to your inquiries
- Provide custom quotes and proposals
- Communicate about active projects
- Send invoices and receipts
- Provide customer support
To Improve Our Website
Analytics data helps us:
- Understand which services are most popular
- Identify and fix technical issues
- Optimize page load times
- Create better content
To Communicate (Only When Relevant)
We may occasionally send:
- Responses to your specific inquiries
- Updates about your active projects
- Important service announcements
We don't spam. No marketing emails unless you specifically opt in.
Third-Party Services
Google Analytics
We use Google Analytics 4 to track anonymous usage data. Google may use this data according to their privacy policy.
View Google's Privacy Policy →
You can opt out using the cookie consent banner or browser extensions.
Tally (Contact Forms)
Our kit request form is powered by Tally. When you submit the form, your data is processed through their secure servers before being sent to us.
Hosting & Security
Our website is hosted on secure servers with SSL encryption. All data transmitted between your browser and our site is encrypted.
Data Security
How We Protect Your Data
- SSL encryption - All data transmission is encrypted
- Secure hosting - Industry-standard server security
- Access controls - Only authorized personnel can access your data
- Regular backups - Your data is backed up securely
- No public storage - Contact information is never made public
Data Retention
We keep your information only as long as necessary:
- Contact inquiries - 2 years, then deleted unless we have an active relationship
- Client project data - Duration of project + 3 years for records
- Analytics data - Google retains for 26 months, then auto-deletes
You can request deletion at any time.
Your Rights
You Have Full Control
Under privacy laws (including GDPR and CCPA), you have the right to:
- Access - Request a copy of all data we have about you
- Correct - Update any inaccurate information
- Delete - Request permanent deletion of your data
- Opt Out - Stop analytics tracking via cookie banner
- Export - Get your data in a portable format
- Object - Object to how we process your data
How to Exercise Your Rights
Email us at juan@jovelcreative.com with your request.
We'll respond within 30 days and honor all valid requests.
Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect information from children under 13. If we learn we've collected data from a child, we'll delete it immediately.
Changes to This Policy
We may update this policy occasionally. When we do:
- We'll update the "Last Updated" date at the top
- Major changes will be highlighted on this page for 30 days
- Clients with active projects will be notified via email